Shipping & Policies

General

  • When checking out, please make sure your email & shipping address is correct. Craft Boutique is not responsible for lost packages due to incorrect addresses.
  • Craft Boutique is not responsible for any items that are lost, stolen or damaged during shipping.
  • Please also note that, although every effort is made to photograph my items accurately and describe my products in detail, I cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. Please contact me with any questions about the colour of any item before purchasing.
  • International customers please note: The parcel sent internationally can attract duties and customs fees. They are the responsibility of the buyer. Please contact your local customs organization for more information.

Payment

  • I accept PayPal and Etsy Direct Checkout where you can easily use most major credit cards.
  • If you have any issues during checkout, please don’t hesitate to contact me.

Shipping

  • Shipping to the USA and Canada is FREE.
  • Package will be shipped via Regular or Priority Mail (air or surface).
  • The tracking number (if applicable) will be sent to you via email.

• Packages sent within Canada usually arrive between 5 and 12 business days.
• Packages sent to the USA usually arrive between 5 to 14 business days.
• Packages sent to other countries usually arrive between 3 to 10 weeks.

  • During busy time for post services (such as Holidays) packages can arrive a little later.
  • If you want to have the package shipped with expedited delivery, please contact me for an estimate.

Refunds and Exchanges

– Jewelry –

Sorry, no returns or exchange for jewelry products due to sanitary reasons.

– Accessories –

  • If you are unhappy with your purchase, please contact me.
  • I will accept an item for refund within 14 days of purchase.
  • A refund will be provided after receiving the undamaged item.
  • Shipping costs will not be refunded.

Gift Packaging

  • You will receive your purchase in beautiful packaging. Jewelry is individually packaged in Craft Boutique gift boxes. You can easily reuse it to keep your new jewelry items in order.
  • The gift packaging and messaging is free.