Shipping & Policies

General

  • When checking out, please make sure your email & shipping address are correct. Craft Boutique is not responsible for lost packages due to incorrect addresses.
  • Craft Boutique is not responsible for any items that are lost, stolen or damaged during shipping.
  • Please also note that, although every effort is made to photograph my items accurately and describe my products in detail, I cannot guarantee every computer monitor will accurately depict the actual color of the merchandise. Please contact me with any questions about the color of any item before purchasing.
  • International customers please note: The parcel sent internationally can attract duties and customs fees. They are the responsibility of the buyer. Please contact your local customs organization for more information.

Payment

  • I accept PayPal and Etsy Direct Checkout where you can easily use most major credit cards.
  • If you have any issues during checkout, please don’t hesitate to contact me.

Shipping

  • I ship worldwide.
  • Shipping to the USA and Canada is FREE.
  • Package will be shipped via Regular or Priority Mail (air or surface).
  • The trucking number (if applicable) will be send to you via email.

• Packages sent within Canada will generally arrive between 5 and 12 business days.
• Packages sent to the USA usually arrive between 5 to 14 business days.
• Packages sent to Europe usually arrive between 2 to 8 weeks.
• Packages sent to Australia & Asia usually arrive between 3 to 10 weeks.

  • During busy time for post services (such as Holidays) packages can arrive a little later.
  • If you want to have the package shipped with expedited delivery, please contact me for an estimation.

Refunds and Exchanges

– Jewelry –

Sorry, no returns or exchange for jewelry products due to sanitary reasons.

– Accessories –

  • If you are unhappy with your purchase, please contact me.
  • I will accept an item for refund within 14 days of purchase.
  • A refund will be provided after receiving the undamaged item.
  • Shipping costs will not be refunded.

Gift Packaging

  • You will receive your purchase in beautiful packaging. Every item is individually packaged in Craft Boutique gift boxes. You can easily reuse it to keep your new jewelry items in order.
  • All gift packaging is absolutely free.