Shipping and Shop Policies

General

  • When checking out, please make sure your email & shipping address is correct. Craft Boutique Canada is not responsible for lost packages due to incorrect addresses.
  • Craft Boutique Canada is not responsible for any items that are lost, stolen or damaged during shipping.
  • Please also note that, although every effort is made to photograph my items accurately and describe my products in detail, I cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. If you have any doubts about the item’s colour, please contact me before purchasing.

Shipping

  • ⚠️ Starting August 25, 2025, I will no longer be shipping to the United States due to changes in U.S. import regulations and the cancellation of the de minimis exemption. I’m grateful for all the love and support from my USA buyers over the years 💖. If policies change in the future, I hope to resume shipping to the U.S. again!
  • At this time, Craft Boutique Canada ships website orders within Canada & the USA only. We appreciate your interest and support from around the world, and hope to expand our shipping options in the future.
  • Shipping to the USA and Canada is FREE. No minimums.
  • Package will be shipped via Regular or Priority Mail with a tracking number. The tracking number will be sent to you via email.
  • Packages sent within Canada usually arrive between 5 and 10 business days.
  • Packages sent to the USA usually arrive between 5 to 12 business days.
  • During busy times for post services (such as Holidays), packages can arrive a little later.
  • If you want to have the package shipped with expedited delivery, don’t hesitate to get in touch with me for an estimate.

Refunds and Exchanges

  • If you are unhappy with your purchase, please contact me. 
  • Buyer is responsible for return postage costs.
  • Sorry, no returns or exchanges for jewelry and hair accessories due to sanitary reasons.

Gift Packaging

  • Bead Embroidered Bee BroochYou will receive your purchase in beautiful packaging. Jewellery is individually packaged in Craft Boutique Canada’s gift boxes. You can easily reuse it to keep your new jewellery items in order.
  • Accessories are packed using decorative and wrapping materials, including gift bags, boxes, or wrapping paper.
  • The gift messaging is free, just let me know what message you want to include in the package.
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